Contact Support About the Video Redaction App

Write to [email protected]. Messages are read by the people who build the app, so technical questions get a technical answer.

What to include

A short message with the right details usually gets solved on the first reply:

• What you were doing. For example: "exporting a 40-minute body camera file with heads and licence plates on, pixelation style".
• What happened instead. An error message, a face left visible at a certain time, a crash, an export that stopped.
• The file details. Container and codec if you know them (MP4 with H.264, MOV with HEVC and so on), resolution, length, and where the video came from (CCTV system, body camera model, dashcam, phone).
• Your Windows version and, for speed questions, your graphics card.
• The app version from the About window.

Please do not attach the footage itself unless we ask for it. Redaction work usually involves people who never agreed to be filmed, and a description plus a timestamp is often enough. If a sample really is needed, we will suggest a short clip or a still frame.

Licences and purchases

The app is bought through the Microsoft Store, so receipts, refunds and payment methods are handled by Microsoft under your Microsoft account. For anything about how the licence works inside the app, write to the support address above.

Feature requests

Tell us which recordings you redact, how often, and where the current version slows you down. The option to keep chosen people visible while everyone else is blurred, for example, came straight from two support requests asking for exactly that.